Requests made via our various contact forms by visitors of the website are subject to the processing of personal data.

PURPOSE OF DATA PROCESSING

The processing of personal data covers the management of requests made via the site contact.

It enables https://www.velorailardeche.com the receipt of your request (claim) and the management of the follow up.

The Article 6 (1) e of the general regulation on the protection of the data (RGPD).  https://www.cnil.fr/fr/reglement-europeen-protection-donnees/chapitre2#Article6The processing of the personal data follows the general rules on data protection and the data protection Act

Data covered

  • Identity (name, company, position)
  • Contact information (email address and number of phone)
  • Date and purpose of the request
  • Follow up on the outcome of the claim
The data is transmitted by the user of the site https://www.velorailardeche.com who wishes to be contacted by Vélorail des Gorges du Doux.

The contact form provides for a mandatory data collection, essential for the proper consideration of the request

The processing of the data does not provide for automated decision making. More info about profiling and automated decision making on this link https://www.cnil.fr/fr/profilage-et-decision-entierement-automatisee

PERSONS COVERED

The processing of data for people wishing to contact Vélorail des Gorges du Doux for any type of request, commercial or not.

RECIPIENTS OF THE DATA

Are recipients of the data:

  • In the first place, the customer services department of Vélorail des Gorges du Doux.
  • Alternatively, this is applicable to other services of Vélorail des Gorges du Doux

Your data will not be disclosed to third parties without your explicit consent.

No transfer of data outside the European Union is achieved.

DURATION OF DATA RETENTION

The data is kept for 5 years from the processing of the application.

SECURITY

The Internet site of Vélorail des Gorges du Doux was created with different settings to protect against hacking attempts. It is regularly updated to avoid security vulnerabilities.

THE RIGHTS ON DATA ABOUT YOU

You can access and obtain a copy of the data concerning you, oppose the processing of such data, make them rectify or erase. You have a right to control the treatment of your data.

The Data Protection Officer (DPO) to Vélorail des Gorges du Doux is your contact for any request to exercise your rights on the process of your data

Contact DPO electronically

  • Send an e-mail to contact@velorailardeche.com or make a request via our contact form.

Contact the DPO by post:

  • The Data Protection Officer – Postal address:

Vélorail des Gorges du Doux A l’attention de Johan THINET SNC Chemin de Fer du Vivarais Gare de Boucieu 265 A Route du Pont du Roi 07270 Boucieu-le-Roi

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